FREE SHIPPING ON US ORDERS OVER $45
Orders & Shipping
Pick your color on the product page, add it to your bag, and check out. You'll receive an order confirmation email right away — if it doesn't arrive within a few minutes, check your spam folder.
You can cancel or remove items from your order within 15 minutes of placing it. After that window, contact us as soon as possible — if your order hasn't shipped yet, we'll do our best to catch it. Once a package is in transit, we're no longer able to modify it.
Yes. All payments are processed over encrypted, PCI-compliant checkout — we never see or store your card details. Available payment methods are shown at checkout.
We currently ship within the United States. Shipping options, costs and estimated delivery times are shown at checkout before you pay.
Orders are processed within 2 business days (excluding holidays). Orders placed after noon, on weekends or on holidays may begin processing the next business day.
PS. Delivery estimates shown at checkout start counting once your order ships, and can be affected by carrier delays or weather.
As soon as your order ships, we'll email you a tracking number and link. You can also check anytime on our Track My Order page — just enter the tracking number from your shipping email. Tracking details may take a little while to update after the label is created; that's normal.
Write to us at service@eachy.com with your order number. We'll help you work with the carrier and make it right — you shouldn't have to chase a shipping company on your own.
Returns & Refunds
You may request a return within 30 days of delivery. Items should be unused, with tags attached, and in their original packaging.
Full terms live on our Refund Policy page.
The fastest way: log in to your account and submit a return request on your order. Once approved, we'll email you step-by-step instructions, including where and how to send the package. Return shipping is arranged by you — any tracked carrier works.
PS. Please don't ship anything back before your request is approved — packages sent without a return request can't be accepted.
We're unable to process direct exchanges. The fastest route is to return your item for a refund and place a new order for the one you want — that way your new bag is already on its way while the refund is being processed. If you're unsure, contact us before returning anything and we'll walk you through it.
Once your return arrives and passes inspection, we'll notify you and issue the refund to your original payment method. Your bank or card provider may need a few extra days to post it. If it seems to be taking unusually long after approval, just let us know.
Products & Care
For everyday marks, a soft damp cloth with a drop of mild soap does the job — wipe gently and let it air dry. For a deeper clean, hand wash in cool water and air dry away from direct sun. Please skip the washing machine and tumble dryer; they're hard on the shape and hardware.
Account info
Not at all — you're welcome to check out as our guest. But if you ever come back (and we hope you do), an account means your orders, tracking and returns are all waiting for you, right where you left them. No forms to fill in twice, no digging through your inbox for a tracking number.
Contact Eachy
Our care team is at the desk Monday to Friday, 10am – 5pm. Every message is read by a real person, and you'll hear back within 48 hours — often much sooner.
Email us at service@eachy.com or use the form on our Contact page. Including your order number helps us help you faster.